The Defined Dictionary

You may not be a marketing expert but you are a small business owner that wants to understand the world of digital marketing. We get that, and we are here to help.

Scroll through this dictionary to find definitions of words used throughout our website. Have questions? Visit our Contact Us page and let us know how we can assist in the success of your business. 

 

advertising

n. a marketing tool or communication. v. to describe or draw attention to a business, product, or service to a public medium in order to promote sales, products, or awareness

 

brand n.

1. the visual components of your business. 2. a name, term, design, symbol or any other feature that identifies a specific business 

 

brand style guide n. (brand guide or brand guidelines)

1. a digital or physical booklet or page of branding information. 2. an instruction manual on how a brand should be communicated

 

command emblematic sales n.

an eccentriq development solutions company that serves a military-based audience specializing in graphic design, apparel, emblematics, promotional products, print products, and more. 

 

consulting adj.

1. giving professional advice 2. providing guidance to a business to improve their performance 

 

defined branding co n.

1. a small business marketing firm that specializes in helping other small businesses succeed through digital marketing efforts. 2. a one-stop-shop for small businesses seeking to develop, enhance, transform, and redefine their business 

 

digital marketing n.

1. the component of marketing that utilizes the internet and other online based digital platforms. 2. the promotion of brands to connect with potential customers using the internet and other forms of digital communication

 

eccentriq development solutions llc n.

1. a veteran-owned and operated business that specializes in graphic design, apparel, emblematics, promotional products, print products, and more. 2. the parent company of command emblematic sales and defined branding co.

 

email marketing n.

1. the act of sending a specially crafted message via email to a targeted audience. 2. using email (e-blast, newsletters) to communicate to customers 

 

event digital marketing n.

1. the act of marketing an event in the digital space. 2. increasing awareness of an event by promoting it on digital platforms

 

graphic design n.

the art of visual communication that combines images, words, and ideas to convey information to an audience

 

graphic development n.

the process of developing or designing graphics

 

logo n.

a symbol or other design created to identify a business

 

marketing n.

1. the process of a business working to engage with its target audience. 2. to communicate the value of a business to the desired customer or client 3. the process of getting customers interested in a business, product, or service

 

outreach n.

1. the involvement of a business within the community. 2. an effort of a business to increase exposure

 

press release n.

1. an official statement issued to the media providing important information on a particular subject. 2. a tool used in public relations to spread awareness about a business, event, or specific story

 

press release distribution v.

1. the act of distributing a press release. 2. creating and maintaining a list of important and relevant media contacts to send press releases to

 

print advertising n.

1. a form of advertising that used physically printed media to reach potential customers. 2. ads placed in magazines, newspapers, and other printed products

 

public relations n.

1. the practice of managing and disseminating information from a business to the public 2. the relationship between a business and the public (community) 3. how a business communicates with their audience

 

reputation management v.

1. to manage the reputation of a business 2. the practice of influencing the perception of the public 3. responding to reputation threats (bad reviews) and seizing opportunities to boost the reputation of a business

 

search engine optimization (SEO) n.

1. the process of improving the quality and quantity of website traffic to a website 2. the proactive process of taking steps to help a website or piece of content rank higher on a search engine (Google) 3. a practice that drives more traffic to a business via a search engine

 

social media marketing n.

1. the use of social media platforms and websites to promote a product or service 2. the use of social media to connect with an audience to build a brand and reach goals set by a business (increase sales, drive traffic to a website, etc.)

 

website hosting n.

a type of internet hosting service that allows a business to make their website accessible via the world wide web 


Meet the Team

Get to know the skilled professionals behind DBC.

Mayra Heitman

Mayra Heitman

Founder, Chief Marketing Officer

Mrs. Mayra Heitman is the founder of Defined Branding Co., a creative agency built from a clear and growing need within Eccentriq Development Solutions and Command Emblematic Sales. As the businesses expanded, small business owners across the country increasingly sought help not just with emblematic merchandise, but with branding, web design, marketing strategy, and the day-to-day challenges of running and sustaining a business. Defined Branding Co. was created to meet that demand—with Mayra leading the way.​

A graduate of the University of West Florida, Mayra earned her Bachelor’s Degree in Public Relations with a minor in Psychology, establishing a foundation in communication, audience behavior, brand messaging, and creative strategy. Her professional portfolio reflects deep expertise in digital marketing, graphic design, branding, content development, analytics, website design & SEO, and public relations, skills demonstrated throughout her career in roles such as Public Relations & Outreach Coordinator for WUWF Public Media and Marketing & Outreach Coordinator for AltaPointe Health.

Mayra later served as the Director of Marketing & Public Relations for Eccentriq (EDS) from 2017 to 2022, where she managed social media platforms, provided business consulting, developed marketing strategies, and produced extensive graphic and video content for both EDS and its clients.

Her natural leadership, creativity, and analytical approach positioned her to step into a larger role, one focused on empowering business owners to grow with clarity and purpose.

​Defined Branding Co. was founded on a simple but powerful belief:Entrepreneurs should spend their time doing what they do best, not trying to be graphic designers, marketers, and web developers all at once.

​Mayra specializes in helping business owners reclaim their time, sharpen their brand identity, elevate their digital presence, and build sustainable systems that support long-term success. Her approach bridges both worlds she knows well: the emblematic craftsmanship of the military and first responder communities, and the promotional product, branding, and marketing needs of civilian businesses.

​Through Defined Branding Co., Mayra works with clients nationwide, from startups to established organizations, providing guidance, creative direction, and solutions that help them grow with confidence. Her mission is to ensure that every company, regardless of size, has access to professional branding, strategy, and the tools needed to thrive.

​Beyond her professional achievements, Mayra is deeply rooted in family and faith. She is the proud wife of Lucas and devoted mother to Braden and Olive, who continue to inspire her passion, resilience, and drive to help others succeed.

Jaime Quiñones

Jaime Quiñones

Co-owner, Design Lead

Mr. Jaime Quiñones is a retired U.S. Navy Chief Petty Officer, entrepreneur, designer, and community leader dedicated to service, leadership, and creative innovation. Born in Ponce, Puerto Rico, and raised between Puerto Rico and Northeast Florida as a military child, Jaime began his own 24-year naval career in 1993 and retired honorably in 2017.

During his decorated service, he deployed eight times across five major campaigns and served aboard numerous commands including USS Saratoga (CV-60), USS Harry S. Truman (CVN-75), USS Gettysburg (CG-64), Afloat Training Group Mayport, and USS America (LHA-6). Chief Quiñones earned multiple warfare qualifications, Surface, Aviation, and Information Warfare—along with more than 18 personal and unit awards, including four Navy and Marine Corps Commendation Medals. He was selected as the Commander, Navy Region Southeast Sailor of the Year and achieved multiple instructor credentials, including Non-Lethal Weapons Instructor, Afloat Training Specialist, Master Training Specialist, and Homeland Security/FEMA Levels I–V. His technical expertise led to his selection to help develop the Surface Forces Readiness Manual, which remains the fleet standard for Anti-Terrorism/Force Protection training today.​

A lifelong artist, Jaime began designing professionally at age 14 for 17th Street Surf Shop and Wave Riding Vehicles (WRV) in Virginia Beach. In 2002, while stationed in Norfolk, he co-founded C & Q Graphic Designs LLC with Mr. Alton Culver, USN (Ret), which evolved into Eccentriq Development Solutions LLC, the parent company of Defined Branding Co. and Command Emblematic Sales. Under his leadership, EDS has become a global trusted provider of branding, graphic design, web development, product manufacturing, custom apparel, and emblematic items for military commands, nonprofits, and businesses worldwide.

Beyond entrepreneurship, Jaime is an accomplished event coordinator and a passionate advocate for veteran success. He serves on the Board of Directors for the 5 Star Veterans Center and on the National Navy Chief Petty Officers Association as the Southeast Region Representative. He is one of the lead coordinators for CPO Heritage Week and CPO Pride Day Jacksonville, one of the largest Chief Petty Officer heritage events in the country. His dedication to developing leaders inspired him to co-found the Anchored Leadership Foundation, a nonprofit focused on leadership development, transition support, and financial empowerment for active-duty service members and veterans. Through ALF, he and his team raise and donate funds to veteran-serving nonprofits locally and nationwide.

A man of faith, family, and service, Jaime continues his lifelong commitment to mentorship and community impact. He resides in Fleming Island, Florida, with his wife, Michelle, and their son, Sebastián, and is a proud father and grandfather to Daniel, Angelita, Mayra, and grandchildren Kaleb, Greyson, Braden, and Olive.